Untrue Mobile (mobile.untrue.com) FAQs

We are working a feature to enable photo uploads through a mobile device. In the mean time, users are able to upload photos through desktop computers on our Full site.

To remove a buddy, go to the "Buddies" page and click the "X" button to remove the user from your list.

From the Home page, click on "Edit Profile". Make any changes desired and click the "Save" button at the bottom of the page.

From the Home page, click on "Settings", and then click on "Email notifications". Click the button so it says "Notifications are OFF".

From the Home page, click on "Settings", and then click on "Change email". Fill in your new email and click "Send". A verification will be sent to the new email.

To block a user, go to the user's profile and click the "BLOCK USER" button. To unblock a user, from the Home page, click "Settings", then click "Blocked". Click the "X" button on the user you would like to unblock.

We are working on the instant message feature for mobile. In the mean time, you can instant message users through your desktop on our Full site.

If you are having problems logging in, try clearing your mobile device's cache and cookies, and make sure you have the correct username and password by retrieving your credentials using your email: Forgot Password?.
If you still cannot login, you can send us a report here.

If you no longer want your profile to appear on the site, you can disable your account by going to the Full site and clicking on the "HELP" link at the top of the page.

We currently offer two levels of membership. Free members can create their own profile and upload up to five photos of their self, view other people's profiles, receive mail, take a look at who is currently online and search for other members in their area. Paid users have the ability to send premium messages to other users, can perform advanced searches, gain access to video chat and instant messages, and are able to watch live webcam shows. They can view all full-sized photos on the site, access thousands of photo galleries, and much more.

You can upgrade your account using several different forms of payment. Our mobile site currently accepts only credit card payment with Visa or MasterCard. You can pay via check by login into the Full site.

To cancel your premium membership and stop your recurring billing, please contact customer support.

If you have a suggestion about the mobile website, you can send us your feed back here..

You can submit your bug report using the form here.

Contact support for instructions on how to update your credit card information.

An auth charge is an authentication to verify your credit card is valid for purchasing. Your card will be auth for ($x) dollar which will show up as pending on your banking statement and will disappear within 72 hours.

SMS text message is an alternative way to communicate with members on the site offline. This is done through text messaging via your mobile phone using purchased tokens.

Tokens can be purchased on your account through the TEXT feature drop down menu,"Buy Tokens", select a package, and then click on purchase tokens.

To start using your purchased tokens, you will need to find a member on "Online Now" from the TEXT feature menu, click on the cell phone icon, verify your phone number and carrier's information on the pop up, and click on verify. You can then start texting immediately.

25 tokens is equivelant to 1 text message or MMS sent.

To find a member to text with go to the Text Message menu item

To confirm your mobile phone number, first you will need to enter your mobile phone number and carrier's information on your mobile account settings. Second, receive a confirmation code to your cellular phone via text message.Third, enter the code in the enter confirmation code field on your mobile settings and click update.

The benefits of using the SMS features are, you get to communicate with member's offline, it can be use on any mobile, it's safe and secure communication, and it allows your imagination run wild!

Please contact support and provide them with your phone number and carrier's information.